BOOKING TERMS & CONDITIONS

By booking a service with FreshFlow Bin Care, customers agree to the following:

Customer Responsibility
Customers are responsible for ensuring all trash and recycling bins are accessible and available for service on the scheduled cleaning day. Bins should be empty and placed at the curb where our equipment can safely access them.

Inaccessible Bins
If a bin cannot be accessed because it is blocked, behind a locked gate, inside a garage, or otherwise unavailable, FreshFlow Bin Care may be unable to provide service. If our team arrives and the bin is inaccessible, you willl receive a text message and we will reschedule with no charge. 

Cancellations
Cancellations require at least 7 days’ notice. A $20 cancellation fee applies to customers who cancel before completing 9 services or one year of service, whichever comes first. After 9 visits/1 year: there are no fees and rescheduling is allowed with 24hr notice. 

Weather & Unforeseen Circumstances
FreshFlow Bin Care may reschedule service due to severe weather, unsafe conditions, equipment issues, or other circumstances beyond our control. We will make reasonable efforts to notify customers of any changes.

Booking Acknowledgment
By booking a service with FreshFlow Bin Care, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.